Where’s my order?
Your tracking link is in the shipping confirmation email. Nothing moving for 5+ business days? Email us the order number. Preorder pieces ship by the date shown on the product page — tracking follows then.
— Support
Every question, one inbox. Replies within 2 business days — often sooner.
Write to us
Email supportInclude your order number (it’s in your confirmation email). With it, most questions are solved in a single reply.
Monday–Friday, 9am–6pm Pacific
Your tracking link is in the shipping confirmation email. Nothing moving for 5+ business days? Email us the order number. Preorder pieces ship by the date shown on the product page — tracking follows then.
Email 2–3 photos of the lamp and the box — or a short video if it’s a defect that keeps it from working right — with your order number. Every lamp carries a 1-year warranty.
Only possible before it ships — and we ship fast. Subject line: ORDER CHANGE #your-number. No change is confirmed until you receive our reply.
10 days from delivery · 25% restocking fee · you cover return shipping · custom pieces are final sale. Full details: Return & Refund Policy.