— Support

Contact

Every question, one inbox. Replies within 2 business days — often sooner.

Write to us

Email support

Include your order number (it’s in your confirmation email). With it, most questions are solved in a single reply.

Monday–Friday, 9am–6pm Pacific

01

Where’s my order?

Your tracking link is in the shipping confirmation email. Nothing moving for 5+ business days? Email us the order number. Preorder pieces ship by the date shown on the product page — tracking follows then.

02

Damaged or not working?

Email 2–3 photos of the lamp and the box — or a short video if it’s a defect that keeps it from working right — with your order number. Every lamp carries a 1-year warranty.

03

Change or cancel an order?

Only possible before it ships — and we ship fast. Subject line: ORDER CHANGE #your-number. No change is confirmed until you receive our reply.

04

Returns

10 days from delivery · 25% restocking fee · you cover return shipping · custom pieces are final sale. Full details: Return & Refund Policy.

Send us a message

La Caza Cali · Calibuy LLC · Irvine, California

Free US shipping over $100 · Ships in 1–3 business days